Most questions are answered on the FAQ page. If yours is not, here is where to look.
Playback
If an episode will not start, try another episode first β that tells us whether the problem is one file or your connection. Playback needs a modern browser; if you are on a corporate or school network, video is sometimes blocked there.
If the picture is soft, quality adapts to your connection and improves after a few seconds. You can force a quality from the player menu.
Languages and subtitles
Language options appear as flags on a series page and inside the player. Switching language mid-episode keeps your place. If a language you want is missing, the series has not been dubbed or subtitled into it yet.
Account and sign-in
If you signed up with Google, Apple or another provider, use that same button to sign back in β there is no password on your account until you set one, which you can do from your account page.
If you cannot get in and cannot reset your password, contact us from the email address on the account.
Coins and purchases
Your coin history on the Coins page shows every coin in and out, including what each episode cost. If a purchase has not arrived, give it a few minutes β payments sometimes settle after the page has reloaded β then contact us with the approximate time of the charge.
Community
Mark spoilers when you post; there is a checkbox for it. Report anything abusive rather than replying to it β reports go to a moderator and are acted on.
Still stuck?
Use the contact page. Tell us what you did, what you expected, and what happened instead. That one sentence saves a lot of back and forth.