This is a starting template. Have it reviewed by a qualified lawyer, and check it against the refund rules of every store and payment provider you use.
Coins
Coins are a digital product delivered instantly. Because they can be spent the moment they arrive, a coin purchase is generally final once any coins from it have been used.
If you bought coins by mistake and have not spent any of them, contact us within 14 days of the purchase and we will refund it in full.
Premium
You can cancel Premium at any time and keep access until the end of the period you have already paid for. We do not pro-rate a partially used period.
If you were charged for a renewal you did not intend and have not watched anything since it renewed, contact us within 14 days and we will refund that period.
Where you bought it matters
Purchases made on this website are handled by us, and you should contact us directly.
Purchases made inside the iOS or Android app are processed by Apple or Google. We cannot refund those β only the store that took the payment can. Request a refund through the App Store or Google Play, and tell us if you need us to confirm anything to support your request.
Faulty content
If an episode you unlocked will not play, is the wrong episode, or is missing audio, tell us. We will fix it, and if we cannot, we will return the coins you spent on it.
Statutory rights
Nothing here removes any right you have under the consumer law of the country you live in. Where local law gives you a stronger right to a refund, that law applies.
How to ask
Contact us with the email address on your account, the approximate date of the charge, and what went wrong. Most requests are answered within two business days.